My name is Mary Hu, my husband and I have been retired from IBM 5 years and have planed to move to Henderson Nevada before winter comes.
Allied Van Lines was recommended by my son and another friend's son, both of them have been moved from east coast to mid west and west coast recently. So we have signed with moving contract with your company, the target moving date was 10/19/12. We lived in Rockville Md almost 38 years, never moved by any moving company before. we have heard of many horrible moving stories, but here is our true experience and it was the best one.
1st. the agent Paul Carter was very professional and polite, he estimated everything and gave us a fair reasonable binding estimate.
2nd. we were notified by Tabi Trammell the relocation director, she was very nice and pleasant and kept us informed that packer will come in on 10/18 to pack all the fragile items. She also kept us updated with our truck's driving status especially the hurricane Sandy was coming.
3rd. two packers from Clarksburg MD office came on time on 10/18, they were so experienced and carefully packed all our identified furniture, frames, glass shelves, etc. .
4th. On 10/19 morning Driver Stephen Snyder led 3 mover helpers came on time, they were so professional and worked so smoothly, everyone was very careful and patiently move every piece furniture and box, Stephen is a real perfectionist and a wonderful team leader, he was not only supervised rest of team member but also did most of detailed work himself, they carefully packed all the stuff in the transfer truck and assured us they will transfer all the stuff to the 18 wheeler by themselves next day. Stephen also told us, he is the 18 wheeler's driver, Mike and him will deliver all the stuff to our Henderson home in person. The entire team worked together harmony and helped each other seamlessly.
5th. Stephen called us he's coming our house on 10/30 morning to deliver our stuff, indeed he showed up at our door step 7:30 AM with Mike and with big smile on their faces. They were very careful to unload the furniture, boxes, they also checked the label on the boxes and put them to the designated room, neatly arranged. Stephen assembled all the furniture and put them to the places we wanted. So polite and patient, they have demonstrated the highest level of professionalism. It was a perfect job done. We were blessed using Stephen Snyder's 18 wheeler to do this once in a life time cross country move.
Thank you very much to handle our cross country move so smoothly and perfectly done, especially you should be proud of having Stephen Snyder and the rest of moving team members. they are wonderful. We have more retired friends are going to make the same move in the next few months and coming years, we will tell them don't waste time to find a moving company, just call Allied van Lines or Victory van line Clarksburg MD office directly.